HappyEasyGo.com — did not receive refund amount of cancelled airline ticket.

Dear sir,
I had booked a flight ticket of spicejet on 13th sept. 2019 for a trip from chennai to varanasi on 27th oct 2019 (Which order id is[protected] through happyeasygo.com, was cancelled by airline due to their reason and they refunded the total amount of ticket rs. 5310 in my respective bank via happyeasygo.com but still i have not received any amount from happyeasygo.com. I have called manytimes to their customer service but they were saying earlier that the amount would be transfered within 15 working days but till now they have not send my refund amount and now they are saying that your amount has been send. So, for cross check i have also called to bank but there was no transaction of rs.5310.

Sir, i kindly request you to please do something by which i can avail my refund amount.

Thanking you sir,