HappyEasyGo.com - HappyEasyGo Travels Private Limited — tickets not confirmed amount is not refunded

Address:	Gurgaon, Haryana, 122016
Website:	www.happyeasygo.com

Hello HappyEasyGo,

My Name is Veena Sunanda, I Booked Several Tickets for me and my family members ongoing Trip from Hyderabad to Chennai and Chennai to Hyderabad. While i am doing booking some Orders are not confirmed, as per conversation call by your customer care people it happened due to price change.

It is confirmed that HappyEasyGO refund the total amount paid for these Orders. The same has confirmed HappyEasyGO by Email also.Totally 5 Orders are not confirmed with the same cause. I am attaching the emails i received from your customer care for refund for these 5 not confirmed but paid Orders.

Orders Not Confirmed and Received Email from Customer Care for refund List
(Total 5 in Number)

#[protected] Nandini M - Hyderabad - Chennai

#[protected] Lavanya Elleanti - Hyderabad - Chennai

#[protected] Bhanu Prasad - Chennai - Hyderabad

#[protected] Nandini Medasani - Hyderabad - Chennai

#[protected] Kosaraju Laxmi Kanta Rao - Hyderabad - Chennai

In email it is mentioned that the money will be reflected in my account in 7-10 Working days. I also called to your customer care regarding this, and got response that i need to wait at least 7 working days.

Today is 8th Working day and completed today's business hours. My money is not refunded or i did not receive any communication from HappyEasyGO regarding this. I am deeply disappointed and I strongly believe that you are not doing your part properly. I try to reach out to your customer care through phone and got no response.

I want my refund with in 48 hours and i am copying this to email to Deputy Secretary for ministry of Aviation Shri T.N Trivediand Director of Department of Consumer Affairs, New Delhi.

Not responding to Customer Care Calls and Emails is Offense and this can be treated as harassment. BCZ of this i am undergoing stress and effecting my health. Happy Easy Go is the responsible for this if anything happens to me.

Regards
Veena Sunanda
Phone: +91-[protected]
Email: [protected]@yahoo.com