HappyEasyGo — deducted amount without any confirmation booking

Address:	403001
Website:	Happy easy go

I booked flight tickets through sky s amber app through happy go easy payment mode on 24th november, 2018. I booked ticket from goa to delhi for 14th feb and return for 17th.. With name:prairna sadhu. My money got deducted twice 7042 each time, 14, 082 i got a message that money has been deducted from account but transaction was failed and there was no confirmed booking. It's been almost a week and no refund has been made.. I called them, they are just making excuses regarding the same.