HappyEasyGo — delay in refund against cancelled air ticket

Address:	Gautam Buddh Nagar, Uttar Pradesh
Website:	Happyeasygo.com

I books an aur ticket on 9th Dec 2018 for journey on 2nd Jan 2019 from Delhi to Bhuvaneshvar (Ticket booking order no.#[protected].

Subsequently, I cancelled the ticket on 12th Dec 2018 and again got a confirmation msg that refund shall be processed within 10-15 days.

But even after lapse of more than 3 week, I did not get the refund.

Many times I tried to contact customer care but it did not fetch any result.

Vide mail dt 29.12.2018, Company replied me that my refund has been processed. But still refund is awaited.