HappyEasyGo — Flight refund not received even after one year

My flight got cancelled due to covid last year 25th may 2020-- since then i have been requesting and begging the customer care to refund my amount for 3 tickets which they are not releasing inspite of the airlines having refunded the amount to them.
They are simply fooling around and not taking up my matter seriously- there is no higher authority to whom we can appraoch in this matter. attatched are proof of the airline refund which has been sent to happy easy go but they are still not releasing my refunds
Passenger Name MR PIYUSH DANAK Ticket Number [protected]
Coupon 1
From BDQ To DEL Carrier AI Flight Number 824 Date 25MAY20 Status REFUNDED Remarks
Date Time Carrier Office Code Agent Code Status Remarks
20MAY21 0918 AI DEL002 007166 REFUNDED
Ticketing - Ticket Records / E-Ticket History
Information
Passenger Name MR NIKHIL DANAK Ticket Number [protected]
Coupon 1
From BDQ To DEL Carrier AI Flight Number 824 Date 25MAY20 Status REFUNDED Remarks
Date Time Carrier Office Code Agent Code Status Remarks
20MAY21 0917 AI DEL002 007166 REFUNDED
Ticketing - Ticket Records / E-Ticket History
Information
Passenger Name MS JYOTI DANAK Ticket Number [protected]
Coupon 1
From BDQ To DEL Carrier AI Flight Number 824 Date 25MAY20 Status REFUNDED Remarks
Date Time Carrier Office Code Agent Code Status Remarks
20MAY21 0919 AI DEL002 007166 REFUNDED
kindly help me out as I am really in want of my money
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HappyEasyGo customer support has been notified about the posted complaint.
Sep 15, 2021
Updated by vadodara123
it has ben over one week since i poasted this complaint but yet there is not response-- yesterday I had called their customer service and one Mis Jyotsna has assure me that their supervisor is looking into this and will release my refund in a week's time-- hopefully they live up to their word this time as it is extremely harrassing to keep following up as it is over a year now-- please look into this ASAP
Oct 07, 2021
Updated by vadodara123
i still have not received my refund . They do not have any inclination to refund my money-- I do not know whom to approach further for any action
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