HappyEasyGo — Flight Ticket Cancellation and Refund

Address:	AIHP Palms, Plot no. 242 & 243, Phase IV, Sector 18, Gurugram, Haryana 122015
Website:	www.happyeasygo.com

Hi Team,

I am writing this mail to highlight my concern related with my Flight Booking which I had done via HappyEasyGo. I booked round trip from Kolkata to Portblair & return from Portblair to Kolkata. Airline was AirIndia and Spicejet. This booking was done at 5th August2021 for 5th of September 2021. But Kolkata to Portblair, AirIndia flight got cancelled at 15th of August 2021. I initiated cancellation option at HappyEasyGo site at the very same day i.e. 15th of August 2021 and got information from HEG side that as per the policy will refund amount after 90days of initiating the request.

My Booking id is[protected].
Flight No- AI787
PNR-ZDKBS
Ticket No[protected],[protected]
Travellers Name- Praveen Mishra, Pinky Pandey Mishra
Date of Journey-5th September 2021
Ticket Amount-INR 13, 412/-

It has been now approx 6 months and I haven't receive refund. Every time when I connect HEG people either over a call or mail they replied jut wait for next 5 to 7 days.
Kindly look into it as it is fraudulent company.
They use customer hard earned money in their use and make them fool.
I raise the same so many time for which they register a case and provided case id[protected] but still there is no solution.
I request you kindly help me in getting my hard earned money back ASAP.