HappyEasyGo — Flight ticket cancelled by airline. Airline already refunded the money to happyeasygo but they are not returning the money

Address:	AIHP Palms, Plot no. 242 & 243, Phase IV, Sector 18, Gurugram, Haryana 122015
Website:	www.hapoyeasygo.com

My flight from Hyderabad to Kochi on 21st Jan'22 with PNR No: G9T9RG was
rescheduled by the airline by more than 3 hours because of which I had to
cancel the ticket to avail full refund. It is already confirmed by Gofirst
that full refund is processed from your end.However unfortunately the booking was done through a travel agent (Hapyeasygo) and they are saying that since it is a corporate booking they are required a full refund written confirmation from the airline stating that the airline has processed the full refund from their end also stating the reason for full refund (the reason here being the flight was rescheduled by airline). I even got that for them from the airline but they are still not processing the refund..I wrote to them multiple times on email(CaseId[protected] but there is no response from their end. Tried calling multiple times but not connecting