Address: | Mumbai City, Maharashtra, 410208 |
I have been a regular flyer for the past 8 yrs. I have never faced any issues of fraudulent during the time of booking. This was my worst experience. On 15th feb 2020 i booked the ticket on flight no - g8304 maa-bom for 25th april 2020. The fare at the time of booking was shown at the rs 1891/-. After booking rs 3867 was deducted from my end. My order id[protected] for the reservation booked through your application.
Immediately i emailed the fare breakup as on 15th feb 2020 for the journey date 25/04/2020. And asked for refund for the extra money deducted.
When i contacted customer care today i. E., 16th feb 2020. They said it might have been increased due to dynamic charges. I immediately checked for the fare and it was still the same. I have send the screen shot of the same to them. They clamined that the price screen shot doesn't have flight details which is available in the very beginning of the page. Hence i couldn't take the screen shot of the whole page. I even gave the reference of today's i. E., rs 2297.
The customer care was not ready to comply on refund on the basis of today's fare also. Inspite of giving 100%guarantee for lowest price. They have cheated me for refund 1976/-.
My experience with this firm has been disastrous. Please help me get justice on this issue.
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