HappyEasyGo, Goair — complaint regarding flight ticket refund.

Address:	Gurgaon, Haryana
Website:	Happyeasygo.com

Hi,

I booked ticket with go air for my travel on 16 Aug 2019 from LKO to DEL by web happyeasygo.com but due to some reason I was cancelled my booking before 7-8hrs of that flight time departure and claimed for my refunds. Happy easy go told me that they are not refund any amount because of penalty charges is more then your amount. The amounts of ticket is Rs2924 and penalty charge is rs3200 I don't know how is it possible. Sir is it fare rules? during booking it's show ticket refundable but now i got nothing.
Sir do the needful .

Pax name- GAYATRI Gupta
Flight no-g8-2611
Pnr- G72N2J
Date-16 aug 2019
Flight LKO-DEL