HappyEasyGo — Happyeasygo My Refund is pending from last 10 Months

@happyeasygo —My Refund is pending from last 10 Months

We had booked #airindia flight ticket adding 7 passengers Srinagar to Delhi and Delhi to Hyderabad with zero cancellation package, and I had cancelled the ticket on 10 april 2021 and the journey date was 10 May 2021 due to covid situations.

Trip ID:[protected]

Till now we did not receive refund and every time we call customer care they say airindia airlines did not not initiate refund. As per cancellation policy it should take 45 to 90 days but now in our case we crossed more than 300 days and Still the refund has not been given to us by #happyeasygo.

Can someone please respond to us and let us know when we are going to get the refund and what is taking this long to refund. If you are not willing to refund atleast let us know as we are fed up calling the customer service and hearing the same answer.

Very disappointed service. We lost complete trust on #happyeasygo AND WE NEVER EXPECTED THIS FROM #airindia SERVICE.