HappyEasyGo — Hotel Booking

Dear Team,
I have booked hotel booking through trip adviser through Happyeasygo hotel & flight booking site. The amount are deducted, but not received any confirmation details. So, i have called many times since two days, no one is lifting call. Pls find payment details as attached. If, we go for flight & hotel booking, the Happyeasy go website offer came. Kindly do the needful as if it comes in such a way then many people are being cheated by them.
Request to do the needful for payment refund.
Thanks with best regards, Dipen Patel