HappyEasyGo — I haven't received my refund. It has been 5 months now

I have purchased an Indigo flight ticket for travelling to Kochi from Delhi on 21st Jan, 2023 from HappyEasyGo. Airlines have cancelled the ticket and I have raised a refund for the same.

Booking id :[protected]

When I'm checking my refund status on happyEasyGo, it is showing that the refund request has been forwarded to the airlines and the amount will be transferred to my account once it is received from the airlines.

I have contacted the airlines and they have confirmed that money is refunded from their end on Jan 5, 2023 and sent me a confirmation on the same. Please find attached screenshot for the same. As per happyEasyGo policy, once the amount is refunded from airlines end it should be transferred to my account within 48 hours.

It has been almost 5 months now and I havent got any update on this. Tried calling the customer care but the call never gets connected and no email replies as well.