HappyEasyGo India Private Limited — hotel reservation cancelled no information and provide alternate 2 star hotel instead of 4 star whic we have booked

Address:	Phase 5 gurgaon, 122001
Website:	Happyeasygo.com

I have booked a hotel in pune from happy easy go app, the hotel. Was showing available upon the booking, i did the booking on a day before and when i reached the hotel in afternoon they confirmed of no booking, upon call to happy easy go customer care, they said they cannot help me as they are from. Flight department or they can provide a near hotel which was 2 star hotel and we have booked royal orchid a 4 star hotel, and we didn't get informed by happy easy go that our booking is on hold by hotel as the property is sold out, we ask for immediate refund they said not possible for us.
We feel cheated as not been informed and how can they take money in advance if booking is not done or the hotel has no availability.
Upon calling to their call center an alternative number was provided to us which no body picks the call even after trying 4-5 times,
My time is wasted, fraud app.