I booked a ticket from vijayawada to pune to travel on 16 jan 2020. Initially, in their application, there was availability of tickets. But an hour after booking, i got a call from the customer care representatives saying the flight was sold out. I requested them to accommodate me in another flight, which was of the same fare. After a long discussion, they arranged a call from the ticket issuance team, which i received in the midnight (After 12 hrs).in this call, i spoke with the supervisor, mr. Dittopal mukharjee, who is the mod at night. He explained me about the situation, and asked me to cancel the ticket, or else to pay the remaining fare (Which is almost double). I asked him to compensate me as the delay in communication was from their side. He explained me that he can provide a discount upto some extent, and he cannot do more than that.
After disconnecting the call, i called the customer care again to ask about the discount on the new booking, mr. Manoj thakur refused to explain me these things and to listen as well. He was very rash and behaved very rudely during the call. Even after this discussion, i asked him for the compliance email address, which he again refused to provide.
I don't understand the business process. The company shouldn't be happy easy go. It should be sad ending.
Even though, i explained my situation to attend a situation on that day, the company didn't care about it and was trying to make money through their mistakes. Was this information helpful? | 
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