HappyEasyGo — no pnr given money deducted

I made a booking thru happy easy go. I got the trip id however did not get any pnr. I tried reaching over email. I still did not get any response. I need to get the credit shell amount as it is not my fault. The services have been stopped due to the pandemic emergencies, 4835 rs is no less amount when you dont get any money due to the same reason. I am afraid my patience has run out and i might have to report this issue now