It has been almost 1 year now since I booked flight tickets from Bangalore to London Heathrow and back to Delhi in the month of June. Due to Visa issues, I had to cancel my tickets and I applied for a refund. As per their website I was supposed to get the refund in 45-90 days of time. I gather it has been more than 300 days and still it says the refund status as calculating. I have contacted both the airlines; Air India and Ethihad, and they say that you must contact your traveling partner, which is unfortunately HappyEasyGo in my case. Also got to know HEG never sent the refund request to the airlines because as per airlines refund guidelines they give the refund in 14 working days. I have called on HEG's customer care number multiple times and waited hours and hours but these guys never connect to a single customer care executive.
The details of both tickets are below and the tickets have also been attached to this email:
Banglore to Heathrow via Abu Dabhi
PNR: GKMJHS
Ticket number:[protected]
Airline: Ethihad (EY217 and EY25)
Date of flying: 17th June 2022
Amount paid: 32, 400 INR
London Heathrow to Delhi (Direct)
PNR: ZD1Y5
Ticket number:[protected]
Airline: Air India (AI162)
Date of flying: 27th June 2022
Amount paid: 53, 297 INR
Its a hard earned money which a person saves for years and these people are treating us like this. Was this information helpful? | 
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