HappyEasyGo — no refund on cancellation of ticket

Website:

www.happyeasygo.com

I had earlier registered a complain on this website for the same to which the HappyEasyGo responded and mailed to send me the details of trip booking. Now that i have send the details they have not responded to it. Its 2 days now they havent even acknowledged the mail nor have the initiated the refind process. I and my friend had booked tickets worth 2756 that means a total of 5512. This is shear negligence of the company and we need our refund. as we are students and concerned for the same we would like Consumer complaint forum to help us out with this.