This email is to notify you about a major concern which occurred on last monday when I had booked one of the ticket from IXR to BLR as per the following details:
Order Id :[protected]
Ticket PNR - PRBGUT
I had made a payment of Rs.9790 as per payment id - pay_KfjXOi3Rdl7Njb which displayed failed on the happy easy go app and hence I had made another payment of the same amount as per transaction Id - payKfjaB5BdzStEkb which got again failed as displayed over app. After some time as verified, I observed both the payment got successful, and 1 ticket was booked finally.
I had raised an issue with the HEG team about the incident, which happened but there has been no response for the last 7 days and neither the team is picking/responding on thephone numbers. The request you to please look onto the matter urgently since there are no two tickets which were booked for the journey.
Seeking your urgent response regarding the matter !!
Please let me know if you need any additional details
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I have booked a ticket from Delhi to Kochi and it got cancelled from happyeasygo side but amount was debited from my bank.
I called HEG and got confirmation from Happyeasygo that it would be refunded and i had to book another ticket and i also got mail regarding the same.
But after i booked new ticket, both ticket showed confirmed. I called HEG and they cancelled one ticket and issued only one ticket and the other was supposed to be refunded. Now the one which was cancelled is not showing in the happyeasygo app and also my money is not refunded.
I'll attach the transaction details along with my confirmed ticket. Also now i have no way to contact HEG since they don't respond to mails and also no phone numbers work right now.
How are you planning to go further? Wanted to know whether their delhi head office is still in operation so that i can travel 36kms for a purpose.