HappyEasyGo — Non refund of cancellation amount due to covid

Hi Team,

I have booked Pune to Delhi return flight in 2020 ( Order I'd[protected] from Happy easy go. The total amount for booking was Rs 16121. As per the government norms full amount should be refunded in case of cancellation due to COVID. When i reach to HEG for refund, initially they said that contact airline for the refund. I approached to Airline and airline told me that the full amount has been refunded to the third party i.e HEG and also shared the evidence for the same on email. I have forwarded all the evidence to HEG and with continuous follow up with more than one year they have refunded the partial amount 3698 + 7686 =11384 into the shared bank details. When i asked about the remaining amout i.e. Rs 4737 they replied me that they have escalated the issue and their team is investigating the issue. Now it is almost 2 year i am following with them and all the time they reply the same as "
With reference to your refund request for Order ID:[protected]
Please be informed we have escalated this case to our team to share us refund breakup. Kindly allow us some more time we will share the same." Also now they have stop responding to my email.

They are mentally harrassing me.

If you need i can share all emails with date which i have sent to them. I request you please help in on the same.