HappyEasyGo — Not refunded the amount - fraud company

Hi,
I had booked my ticket through happyeasygo on 4th march 2020 from lucknow to bangalore flight scheduled on 22nd march 2020 at 06:05 with order id[protected] and my pnr number is xjp4nz. The flight was canceled due to covid-19 pandemic by airlines. I have a confirmation mail from the airlines as well for the successful refund of full amount of rs 3099 to this pathetic agency. And even now the customer care service personnel is saying to me that the airlines have not processed the refund. They asked me to wait for 3 month period and i waited but now i want to file the complaint for the refund.