HappyEasyGo — not refunding amount after hotel booking cancellation even after 20 days

I made a booking for hotel on 8th december 2018 orderid:[protected]. But did not received any confirmation.
Later on follow up happyeasygo said the hotel could not be booked they will refund the money.

Now today 26/dec/2018 its been over 18 days, the amount is not yet refunded and nobody is picking call at [protected].

Happyeasygo is not even responding to my emails.