HappyEasyGo — Not refunding money for cancelled Tickets since March, 2020

Address:

Gurugram (Haryana)

I booked a ticket from Kolkata to Hyderabad on 28.03.2020 through travel agency i.e. happyeasygo.com but due to Nation-wide lockdown the flights were non-operational. I cancelled the tickets. But refund amount has not be returned to me even after 23 months passed. The travel agency is saying that they have not received payment from Air India but Air India confirmed that they have already refunded the amount on 29.07.2021 to travel agency.