Hi Team,
I booked my flight ticket on 21/Feb/21 (PNR-EK8LHJ) and the flight got cancelled. Airlines refunded my money to happy easy go long time back on 30 April 2021. I have been advised that my money will be refunded in like 1-2 weeks (7-14 days), but now its more than a month and I havent received any communication.
HEG is holding my hard earned money and have told me that even if its not my fault, still the Convenience Fees will not be returned. I dont understand that is it customer fault that if Airlines is cancelling the flights. We have invested our hard earned money & time, and now when we are not even able to utilize our money, we are advised that we will not be having our full refund.
This is complete waste of time & money in regards to HEG. Support is pathetic, even raising a complaint here it does not change a thing. I try to call the support line and they put me on hold for ages and no one supports. We seriously need to have strict laws and reforms to curb these kinds of malpractices.
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We are grieved to learn about the experience you had with us.
Please be informed that the refund of INR 7983.00 is processed from our end on 2ND July 2021 and the same will reflect in your account within 7-10 working days. in case of any further clarifications please feel free to reply to us at [protected]@happyeasygo.com. We will be happy to assist you.
Note: convenience fee, Customer Prom, coupon & Insurance (if any)is non-refundable.
Thanks,
Team Happyeasygo.