HappyEasyGo — not refunding the amount

Address:Gurgaon, Haryana
Website:Happyeasygo.com

I booked a ticket through happy easy go app but the payment was not processed at that time (I did the payment through upi) and payment was stuck in the gateway. After calling the web site they ensured the ticket is not booked and amount will be refunded when received.
The payment is now credited in their account but they are denying of receiving any payments. After raising the complaints with them multiple times they just ask me to call the bank.
I tried to do the transaction at 3:05am on 30th october. The ticket was for del to sxr for 17th nov.
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I Had booked flight ticket from Mumbai to Goa from Happy Easy Go. I had requested for cancellation 1 month prior departure. Amount I paid for ticket was 1630/- for 1 ticket and cancellation fee was 1530. Refund amount i would be receiving was 100/- . So what is point of cancellation. Is the cancellation fee more than base fare which is 1200/-

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    +91 12 4286 6920
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    AIHP Palms, Plot no. 242 & 243, Phase IV, Sector 18, Gurugram, Haryana, India - 122015
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