HappyEasyGo — Not yet refunded the entire amount

Address:

Haryana

Namaste. On March 23, 2022, I had booked an Indigo Flight through HappyEasyGo app from Pune to Bengaluru, by mistake for May 08, 2022 (PNR XLJ5JP), when it should have been for April 08, 2022. On enquiring Indigo Airlines, they said that by rescheduling the flight within 2 hours of previous booking, I would receive the full refund. I did the same. On Indigo app, it showed the message that they have refunded the entire money of ₹9476/- to the HappyEasyGo (3rd party agent website). However I have not received the refunded amount till now from HappyEasyGo (Booking ID[protected], in spite of reminding them for more than 20 times. I later observed among Google Reviews that, the customers have been waiting for more than a year and two, but they too haven't received the refund. I recently realized that HappyEasyGo is a company of fraudsters. Kindly help me in getting the hard-earned money back from these fraudsters. This money is really important for the middle-class people like us.