HappyEasyGo — Order id[protected] !! Need correct refund !!

This email is from an extremely irate customer who has been asking for a correct refund for more than a month now.

HappyEasyGo team had refunded me with an incorrect amount of only Rs.514, when it had to be a full refund of close to Rs.4000. Indigo Airlines had given a full refund on the very day of the flight cancellation, but it's been more than a month now and I have been following up with their team to get MY MONEY BACK.

I enquired about this discrepancy in refund amount and spoke to their customer support executive Mr. Sagar Ticko on 8th Feb. He acknowledged that THIS WAS A MISTAKE FROM THEIR END AND THEY WOULD REFUND THE CORRECT AMOUNT IN A WEEK'S TIME. However, neither did I receive any money nor was I informed by their team on where is my money stuck. There was zero follow-ups from their side.

Today on 15th Feb 2022, I spoke with another CS executive of theirs, Mr. Kisan Gupta. I told him about the issue which I was facing and ALL he did was consoled me by saying and I quote 'Sir, I understand'. I mean is this how you deal with irate customers 'Sir, I understand'. When I told him that I wanted to speak to his supervisor. He told me "Sorry, that's not possible. Due to some technical difficulty I will not be able to transfer your call". I am so sorry to say but their customer service is total CRAP. I then asked him to tell me the procedure on how he is following up internally to get me my money. I asked him if there was any ticket or email he could send which will confirm that he has followed the necessary procedure to get me my refund. To this, he just said that he has spoken to THE TEAM and THEY WILL PROCESS IT SOON. It couldn't get crappier than this. FINALLY, he told me that "Sir, wait till 3rd March and CALL US. You should receive your refund by then". To this, I asked him, "What if I don't get it. I will be going in circles telling the same information to your not-so-competent Customer service team".

HAPPYEASYGO SENIOR executives - KINDLY HELP ME GET MY MONEY BACK and if you are interested to keep your customer base then improve on your customer service.

I want senior executive-level attention on this matter and need acknowledgment from the same person within 24 hours. I am also going to share this experience with my peers and social network so that they are not fooled by HappyEasyGo offers and should focus on the overall customer experience in case they run into a similar issue like mine.