HappyEasyGo — payment taken but service not given

I booked a room in hotel radha prasad erode through happy easy go app.
They charged me 1317 rs for the room
But when i went for check-in in the hotel the hotel people didn't get any booking information.
When i called customer service his reply was insufficient and he disconnected the call,
Hence i had to book the same through another app and pay again.
My booking id through happyeasygo[protected]