HappyEasyGo — Poor response from Happy Easy Go (HEG) on refund to me (Customer) even after 100% refund from Airline (Spicejet) to travel agent (

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Poor response from Happy Easy Go (HEG) on refund to me (Customer) even after 100% refund from Airline (Spicejet) to travel agent (HEG): Ticket For IXL-PNQ -- Order[protected] PNR RHJY5H

Airline has refunded 100% amount to HEG on 14th Oct 2021 and confirmation mail from airline is already enclosed for your reference.

However, HEG customer care executive is saying that refund from Airline is not processed however they are not providing any follow up reference with airline.

My money is stuck and requesting HEG team let me know the actual reason and help me for full refund.

I have already discussed this matter HEG customer care executive on 6 Dec 2021, 2 Dec 2021, 28 Nov 2021, 13 Nov 2021, 23 Oct 2021, 9 Oct 2021 and many other days repeatedly and every time they say that it is under process with some new excuses.
I am totally dissatisfied with the response and there a ethical issue in the conduct of HEG customer care executive. I have also requested to escalate but still there is no sensitivity in HEG management.

Regards
Ujjwal Kumar
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