HappyEasyGo — Refund

HappyEasyGo — Refund

A anin92 May 10, 2021 Jul 11, 2021 This thread was updated on Jul 11, 2021

I had booked a ticket last year Mumbai to Kochi 12th June, 2020. But the flight was cancelled due to pandemic. I spoke to the airlines and they agreed to refund the amount. I intimated the happy easy gonteam about it and they assured a refund. Since then I am behind them for the same. They only refunded Rs 175 when the price of the total ticket was Rs 4025. I keep getting the same response from them that they will initiate the refund in 5-7 working days. It's been one year and I am still begging to get my hard earned money back from them. I am attaching some of the mail conversations below +7 photos Was this information helpful? No (0) Yes (0)
HappyEasyGo customer support has been notified about the posted complaint.
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[email protected]

Jul 11, 2021

Dear Customer,

We regret the unpleasant experience caused.

We would like to inform you that under order id:[protected] airlines charged the penalty of INR 3000. Hence, apart from airlines cancellation charges HEG service fee of INR 500 per passenger per flight & convenience fee of INR 350 (non-refundable) are also applicable. Further, we would also like to inform you that after deducting the above penalties the applicable refund of INR 175 is already processed from our end on 09 July 2020.
However, for your further clarification please visit our website under terms & conditions.
We appreciate your patience and understanding in this matter.

Thanks,
Team Happyeasygo.