HappyEasyGo — Refund

I received a message refund for order number[protected] is approved but i have not received any message for order number[protected] yet, i made a call today and spoke to one of them and i was told they will initiate the refund process in a weeks time, i would lik eto bring to your notice its more then 70 days now and am still struggling to get my refund as i was told it takes 30 to 45 working days and i placed the refund request on 6th of october and still yet to receive my refund, would like to request you to look into the matter asap.
thank you..