HappyEasyGo — Refund did not receive

I am still waiting for my ticket cancellaion refund, which is more than 90 days now, although I I have paid zero cancellation charges also for my three tickets, I have received email below from your team but still did not receive my refund. Please transfer the refund amount ASAP. It is quite frustating to chase Happyeasygo.

Nilesh Bhinde
Ph -[protected]

From: [protected]@happyeasygo.com
Sent: Tuesday, December 15, 2020 2:23 PM
To: [protected]@hotmail.com
Subject: CaseId[protected]:RE: Still waiting for Refund - Almost 3 months now

Dear Nilesh,

Greetings from Happyeasygo!!

This is in reference with your refund request for Order ID:[protected]

We regret the delay in response.
Please be assured that we're getting this checked and request you to allow us 10-15 working days for next update on this.

Note: Convenience fee & Insurance, Premium fee (if any) are non- refundable

We hope that all query have been resolved and in case of any further clarifications please feel free to reply. We will be happy to assist you.

Note:-Happyeasygo executives or representatives will NEVER ask you for your personal information i.e. your card details, passwords, PIN, CVV, OTP etc. DO NOT share these details with anyone over phone, SMS, WhatsApp, email or any other source.

Customer Care
Pushpdant Prakash
d263-5fd1273e-AttachmentId-9411
-