HappyEasyGo — Refund my flight ticket amount

Airline cancelled the flight and they returned to the HappyEasyGo, I spoke in customer care and wrote a mail on 26 September, 2020 and after that 3 more times . But I haven’t got my money back till date . This is what the costumer should expect with your service?? You don’t have to come by yourself till my house and handover the money so your complaining about the pandemic.I hope you people know about something called online transaction, i[censored] remember the payment was done online only . I hope someone is not just sitting at the back and reading the mails . Please do your job .Thank you