HappyEasyGo — refund not credited

Website:www.happyeasygo.com

The following is the full address of the online travel agent Happy Easy Go:

Level 3 Rider House, Plot No.-136 Sec-44
Near Huda City Centre Metro Station
Gurugram-122003 Haryana, India
Tel:[protected]

I had booked to and fro tickets Chennai to Port Blair from happy easy go website on 01.02.2018 and paid Rs 40, 379 via Internet banking a picture of the transaction id is attached herewith along with the emails. Later I received a call from the company stating that the tickets couldn’t be confirmed thus they are cancelling my tickets. They asked me for my bank details and assured that the amount will be refunded within 24 hours. I gave all the details on that very day. However, after almost a week they have not refunded my amount. I have called them every single day from 2/2/2018 uptil today but all they say is they have forwarded my case to the concerned department. Today they asked me to hold and kept me on hold for more than 10 minutes with no result.
Therefore, I request you to look into the matter and ask the company to refund my amount.
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    HappyEasyGo Address
    AIHP Palms, Plot no. 242 & 243, Phase IV, Sector 18, Gurugram, Haryana, India - 122015
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