HappyEasyGo — Refund not given for more than a year on an Etihad Flight ticket cancelled by Airlines (PNR: DQOXQZ)

Address:

Gurugram

Dear Grievance Cell,

I'm writing this email to you because we have not received any positive response from the Flight Booking Company HAPPYEASYGO.

Company Details:
Name: HAPPYEASYGO INDIA PRIVATE LIMITED
CIN: U63030HR2017PTC095385

The flight ticket was purchased for Mr. Anindya Sundar Ghosh for the following route:
15 JUN 2020 CCU - AUH - LHR EY25 (Onward)
16 JUL 2020 LHR - AUH - CCU EY256 (Return)

The flight was cancelled by the Airlines. This was confirmed to us both on call as well as email from Etihad.

We had raised a cancellation request to Happyeasygo on 15 Dec 2020. And its been a year, they are denying to process and refund us the ticket cancellation amount. We have called them a hundred times and the only answer we are receiving is that they have not received the Refund.

We have even approached them to release the amount by issuing a new ticket by accepting the payment with the price gap; so we can release the refund amount to Mr. Ghosh. They have bluntly informed that it's not possible - blocking every single way to assist Mr. Ghosh and improve his experience as a customer with Happyeasygo.

I'm hereby helpless and knocking you door as we have already raised a complaint in Consumer Forum which was closed by HappyEasyGo.