HappyEasyGo — Refund not made in 07 months for PNR F8TKVS

Address:

AIHP Palms, Plot no. 242 & 243, Phase IV, Sector 18, Gurugram, Haryana 122015

Had made a booking via HAPPYEASYGO in a Spicejet direct (SG - 583) flight from Bengaluru to Dehradun for 19th June'21. But approx a week before the flight, the airlines modified the flight and made it a one stop flight Bengaluru-Delhi-Dehradun with almost a 10 hour stop at Delhi. Airlines agreed to a full refund since it was a huge modification. The reservation was thus cancelled.

I, initially followed-up with HAPPYEASYGO who kept claiming that it was a delay from the airlines side and they haven't yet refunded the amount to them. I then reached out to the airlines and came to know that the money was refunded in full to HAPPYEASYGO on 12th June'21 itself. Since then, I have been following up with the customer care of HAPPYEASYGO and have talked to them at several occasions only to listen to a fabricated response everytime.

It's been more than 07 months now and there has been absolutely no resolution from this team.