HappyEasyGo — Refund not processed even after 30 days

Address:

India

I have booked an airline ticket from Happyeasygo with cancellation protection. Booking Id is[protected].

I have to make a cancellation on 5th Nov . For which I was given a case ID
[protected]. Its been more than 30 days now, and they haven't issue the refund. Everytime they are saying that they need more time for the refund. Even their SLA says money will be refunded back within 15 days. But now its beyond 30 days. And they are not giving me my full refund.

Everytime they are giving the same excuse and mentally harassing me mentally. Neither they are giving me any clarity on why it is taking so long nor they are giving me any final date for refund. Looks like they want to forfeit the money.