HappyEasyGo — Refund Not Received against Order Id:[protected]

Hi Team, This is regarding a refund settlement with Happy Easy Go against order Id:[protected]. I had booked a return journey for my wife with them. The return flight on 7th Sep'21 got canceled by the airline and I have received the text message to reschedule the flight or cancel with a full refund. I opted for the latter and used the link provided in the message to cancel.

I received the confirmation from Indigo over text message again that cancellation is done and I can track my refund.

I called HappyEasyGo helpline as well, and they asked me to wait. I waited for almost one month and on 24th Aug'21 I opened up a refund request from HappyEasyGo Mobile App as well. On 26th Sep'21 the status changes to complete for that request with update "Refund Complete" and payment time is subject to Bank. I again waited for one month and then raised another query on the App against my refund record about the complete issue and asked for an update. No acknowledgment was received again from the vendor.

On 6th Nov'21 again I called the helpline and had a detailed conversation with the agent where I gave him all the snapshots over mail and attached them to the refund query on the app as well. He assured me that he escalated the matter internally and a refund will be paid in the next 14 days as the mistake is at the vendor's end.

I sent a reminder on mail again on 28th Nov'21 asking for an update without any acknowledgment again to date.

Again after a month, I called the helpline on 27th Dec'21 and asked about the update and to my surprise agent told me there is nothing he can see against my order id and I had to tell him the complete story. And as an answer I got the same reply, please wait for another week and we will reach out as we have escalated this internally.

I am fed up with being a ping-pong ball between helpline agents. I do not expect this from a travel website that is doing so well in the Indian market.

Below are the details for the flight and attached are all the relevant documents. Hopeful for this to settle down quickly without any more

Order Id:[protected]
Traveler: Richa Singh
Airline: IndiGo 6E-2409
Airline PNR: KI1C7C
Travel Date: 7th Sep'21
Booked for: Raipur to Chandigarh
Booked From: Happy Easy Go Mobile App

Contact Details;
Parampreet Singh
[protected]
[protected]@yahoo.com