HappyEasyGo — Refund Not Received Against Unsuccessful Flight Ticket Booking

Address:

Chakala, Andheri East, Mumbai, Maharashtra, 400099, India

On 11.11.22, I tried booking a CCU-BOM flight via the merchant 'HAPPYEASYGO INDIA PVT BANGALORE IN'. I initiated the transaction via SBI Credit card amounting to INR 5907. The merchant's transaction window showed a message proving the transaction failed. Still, the amount INR 5907 got deducted from my credit card. After the 1st transaction got failed, I retried booking the flight using another bank (Kotak Debit Card) and the transaction amount this time was INR 5892. This time the transaction was successful. I received my ticket as well as the invoice for the same amount (INR 5892). Since then I did not get the refund of my previous amount which got deducted during my first transaction attempt (INR 5907). The merchant kept me hanging for more than 120 days. First they promised to refund but then they said my bank will refund me. But after contacting the bank it said the merchant showed valid proof and the money can't be refunded hence. The money is still with the merchant. Please help.