HappyEasyGo — Refund not received

Address:

Ludhiana

Last to last year (24.10.2022) I canceled air ticket, till date I have not received the refund yet, according to company policy the refund should come within 45 to 90 days.. but even after more than 400 days I did not get the refund..
I am sending regular mails, I am not able to understand how much more time it will take, I always get a reply saying wait for a few more days.