HappyEasyGo — Refund of Flight cancellation amount due to COVID.

Address:

Plot no. 242 & 243, Phase IV, Gurugram, Haryana 122015, India

I have booked a ticket for the month of March 2020. Due to COVID-19 impact, all airlines were suspended for that particular time period. I had booked my tickets from HappyeasyGo. I have completed all the formalities of refund like sending an application to HappyeasyGo with all account details and PNR no. till date I can not get my money back. I called several times to the customer care centre of HappyEasyGo but not responded, I sent the Query also, same not responded. They displayed a message on their screen that flight companies are taking longer times to initiate the funds but when I enquired with the airline, they responded that amount already has been sent to HappyEasyGo on 31 of March. I have attached the screenshots also. Around Rs 25000 duped into HappyEasyGo.