HappyEasyGo — Refund still not initiated even after the airlines refunded my amount

Address:

HNo 20/C sector 1 , Bhagwati Nagar, Canal road, Jammu

Happy easy go has failed to refund my flight cancellation amount even after 23 days of requesting the cancellation through their site - the SLA says 15 days.

The airline has already refunded the amount around 3 weeks back and every time I get the same response from their support that the money is not reflected in their account - even after 3 weeks, not digestible.

The company is keeping clients on ransom by keeping their money on hold and the support gives the same response increasing the days by 7 on every call.

My Order ID:[protected] and PNR is HDBBJT.