HappyEasyGo — regarding refund of my amount for cancelled flight. | |||
I had booked round trip from pune to banglore for 9th march 2019 (Jetairways) and 11th march 2019 (Go air). Jetairways flight got cancelled due to operational issues. Jetairways has already initiated the refund amount but i have not yet received the amount from happy easy. I had cancelled flight ticket for 11th march 2019 (Banglore to pune) and have not received this refund amount as well. I had sent multiple emails to your customer support email id [protected]@happyeasygo.com but did not receive any response from your team yet. I had booked flight from this site first time but now as no response is being received from your team, i can't trust on you folks for further bookings. Please expedite the response else i need to escalate this further. I need proper breakup of the amount that i am supposed to be received. Please respond at the earliest. Pnr: wbweei (9th march 2019) Pnr: r53vgs (11th march 2019) Was this information helpful? | |||
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+91 12 4286 6920
AIHP Palms, Plot no. 242 & 243, Phase IV, Sector 18, Gurugram, Haryana, India - 122015
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The format of correspondence is explaind in the comments above:
This is a short reference direct link to public complint and the comments:
[ http://tinyurl.com/y5npmzf5 ]
Addrsses is a travel agent, probbaly. It can be the air carrier who had canncelled their flight.
As regard with the amount of compensation, the Indian law fore sees exact amount.
If you do not know, whre and the way of submission of complaint,
you can hire a lawyer or professiona in civil aviation for agreed remuniration.
Usually, the department general of civil aviation (DGCA) of the ministry of civil aviation of India shall issue orders to the aircarriers follwing the examnation of the complaint.
In practice, they (DGCA) do not work with passenger complainst according to the code of the civil procedure and other regulatory enactments on the rights of passengers and customers.
There is customers court in each Indian sate, where every passenger can apply,
following the receipt of the result of own complaint from air carrier
not later than in 12 months after the receipt of any correspondence from aircarrier
or
following the submisison of its own complaint towards the air carrier
not later than in 13 months after the cancellation of the flight.
This private site does not allow to edit the text after its submission.
Regards.