HappyEasyGo — Request for refund during Corona Period

Address:

215,2nd floor, Gold Mohur Bldg.,174, Princess street, Mumbai-400002

We have booked 5 tickets for my family for journey on 23/05/2020 through happyeasy go vide r Order ID :[protected] and PNR is YRQNQ from Mumbai-Dehradun
but due to covid said flight of air india was cancelled and i am asking for refund from more than two years but unfortunately they are giving false promises and till date i have not received refund from them. However on eqnuiry being made with air india through PG portal i come to know air india has already refund money to them long back. and on the contrary they should have refunded suo moto my money, when they know flight was cancelled during peak covid period. But i am begging for my hard earned money and called more than 50 times and requested on mail also more than 50 times but the are send standard reply on mail. so I request your honor to direct them to refund my money with Interest and obliged.