HappyEasyGo — rescheduling of flights

I had booked a flight thorough happyeasygo which i had to reschedule due to the lockdown. Not only am i not able to access my credit shell to book the new flight, but i have also not received a single appropriate response from happyeasygo. I've tried calling, email, messages on facebook and twitter.
This a small problem that can be fixed in 2 minutes, but it's being dragged on for months and my money is stuck with them.
Pathetic, shameless company, whose services i will never use
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HappyEasyGo customer support has been notified about the posted complaint.
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We are experiencing high call/email volumes due to the COVID-19 epidemic & we regret the delay in response. Please share your Happyeasygo Trip id or Order No, enabling us to assist you further, we will be more than glad to assist you. Thank you for writing to us at Happyeasygo. Regards E. Sharma.

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    AIHP Palms, Plot no. 242 & 243, Phase IV, Sector 18, Gurugram, Haryana, India - 122015
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