HappyEasyGo — ticket amount deducted from my account but did not receive any air ticket

On 02/1/2018, I have booked a ticket from Visakhapatnam to Kolkata on Happy Easy Go app and made the payment online via netbanking and the page directed me to the sale merchant i. E Pasfar Technologies pvt ltd.

The total ticket amount Rs.1883 was deducted from my account but I did not receive any ticket confirmation and there is nothing related to this in MyTrips. So I have booked the ticket again and paid 1883/- again and this time it was booked and I have received the ticket.

I have contacted the customer care but they were not able to resolve the issue.

Please take necessary action and refund my money back.

Please find the below attachments regarding the transaction.