HappyEasyGo — ticket cancellation refund

Hi,

I have recently made my flight cancelation and on the app there was no display of the charges that how much money will be deducted from flight and also how much you people charge for cancellation. And as soon as i clicked on cancel i came with the display of message that you will be refunded with 100rs. And that too my flight was refundable flight.

Are you serious? Is it a joke or something you people are simply doing fraud and making money out of people's cancellation charges. Any other site do not charge more than 250-300rs. And you people charge 1500 for cancellation for what.

I need a explanation on this and also want my money to be refunded as much it has to be. Otherwise i ll ask my friends those who are using this app not to use and also rate you the very bad app for booking flights. You people are just doing fraud in this case. This not the correct policy u people are using.

I want you people to take action on it as soon as possible.

Thanks and regards,
Shretima singh