HappyEasyGo — Ticket Cancellation Refund

My ticket for Pune to Bangalore was cancelled by the Airline GoFirst Airlines. under FULL REFUND as per details below
PNR - NB8ERT
Date of Travel - 9th Dec 2022
Trip ID[protected]

The said refund is already issued by the Airline to HEG on 26th November 2022. I still have not received my refund from HEG. It is more than a month now.
I have raised Feedback on your website
Ref ID[protected] dated 23/12/2022

None of your call centers numbers are functioning and nobody is responding to any of my queries.

Hope this portal will help resolve matters at the earliest