HappyEasyGo — Ticket Cancelled due to lockdown but refund not processed

I have booked my flight ticket for 17th Apr 2020, due to Covid-19 pandemic and nationwide lockdown the flight was cancelled.
I tried communicating with HappyEasyGo support for processing my refund. Tried communicating via customer care helpline and via customer support email.
Telephone support executive replied I need to contact the Airline for cancelling my tickets and then produce the evidence to HappyEasyGo for processing the refund. This process was very much hectic as Why I shall contact to the Airline by myself?, Why can't HappyEasyGo unable to coordinate for customers query with Airline?
Also on every email sent the same reply and procedures are being replied to me, I also replied back to the email that I am unable to follow the instruction and want to Authorise HappyEasyGo team to process my request.
Later on I contacted the Airline i.e. Spicejet - they confirmed that my tickets were already cancelled and the refund has also been processed from there end to the agent i.e. to the HappyEasyGo. Upon requesting spicejet also provided the same information via Email.
Also I am following up with the customer support but they have stopped replying on my Email, also no updates regarding my refund status.