HappyEasyGo — Ticket Not Booked but amount deducted from account

Dear Team

I have booked 1 ticket through Happyeasygo ( booking ID:[protected] and I have received an email that payment has been done successfully
But still, I have not received a ticket or PNR number and I have attached the payment.

I have called many times on this given number[protected]/[protected], but no one is responding and wrote 2 emails to them but not getting any reply from them ( [protected]@happyeasygo.com)

Please help me in this issue