| Address: | Bangalore, Karnataka | | Website: | www.happyeasygo.com |
This is is regarding trip id[protected] by Happyeasygo
I have booked my ticket through your website on around 8:30 am but ticket ticket was not issued for the same after successful payment.
Afterwards I have tried a lot to make a call to customer care no[protected] but they were never responded till 12 :30 pm . I got a call from same no saying that if you have not booked another ticket then wait for 30 minutes and cut the call.
While heading towards airport I have started calling on[protected], the person over phone responded that he informed to the customer care they will pick the phone. Again customer care told to wait and finally she said all seats were sold out please take your refund or we can issue another option by giving next day flight.
This is very unfair, for the same reason I have gone through most painfull moment of my life as I have already informed that this is an emergency as a have to attend my grandmother funeral.
At last I got the tickets from the airlines at my own by paying additional money.
This can be avoided and can be managed through airlines if the customer care had responded on time . Don't they have curtsy to pick the phone for 4 hrs.
I need the compensation for additional fair, not responding on time, stress or pain which I have gone through this moment, also explanation for not resolving my issue on time and not to provide the conversation recording which I had with several executive.
Ticket for same flight is attached herewith.
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